PROFESSIONAL SERVICES AUTOMATION

PSA software for MSPs and IT service desks

Tickets, projects, time, and billing sit next to the endpoints they are about, so nobody has to copy context between tools.

The service desk, incidents, and knowledge base are part of every plan. The MSP plan adds clients, agreements, projects, quotes, invoicing, and a multi-client console.

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30 days to explore No credit card required

SERVICE DESK

Ticketing that knows the device.

Work tickets with the endpoint’s inventory, alerts, and history a click away.

Queues, assignments, canned responses, and ticket automation
Email-to-ticket from IMAP, POP3, Microsoft 365, or Google Workspace mailboxes
SLAs with response and resolution targets
Time entries logged against the ticket as you work
Customer satisfaction (CSAT) surveys when a ticket closes
A knowledge base your team uses and your users see in the tray app

INCIDENTS AND STATUS PAGES

Tell people what is happening.

Coordinate an incident in one place and keep a public status page current while you work it.

Incident timelines with updates your team can follow
Public status pages with components and scheduled maintenance
Subscribers who hear about changes without asking

PROJECTS

Deliver projects on budget.

Plan the work, track it, and get sign-off from the client, without a separate project tool.

Tasks, a board view, and a Gantt chart
Milestones with client sign-off
Budgets and change orders
Templates for projects you run again and again

Projects are included in the MSP plan.

TIME AND BILLING

Turn service work into invoices.

Agreements, time, and invoices share one record, so billing reflects the work that happened.

Time tracking tied to tickets and projects
Agreements with recurring billing and prepaid blocks of hours
PDF invoices, credit notes, and AR aging
Payments recorded against invoices by your team
CSV accounting exports for QuickBooks Online and Xero

Client billing is included in the MSP plan. Outpost does not process card payments for your clients, and accounting exports are files rather than a live sync.

SALES AND REPORTING

From quote to report.

Track prospects through to signed work, then report on the whole practice.

Prospects, opportunities, and follow-ups
Quotes your clients accept with an e-signature
A report builder with scheduled delivery
Patch compliance and MSP financial reports

KEEP EXPLORING

MAKE IT YOUR OUTPOST

Your next clear view
starts with your first endpoint.

Bring a few Windows or Linux devices. Try the workflows. See how Outpost fits your team.

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30 days No credit card required